Your new company

A leading regional engineering, property and infrastructure group known for delivering innovative solutions and transforming communities with a proven track record of executing large property developments across multiple countries.

Your new role

As the Service Delivery Manager, you will manage IT service delivery, foster client relationships and lead change management initiatives. You will oversee process and quality management, ensuring compliance with Service Level Agreements (SLAs) and driving continuous improvement.

What you'll need to succeed

• Proven experience in IT Service Delivery and Change Management.

• Expertise in developing and implementing service delivery strategies and change management plans for new technology rollouts.

• Strong relationship management with an agile and flexible personality.

• Prior experience with offshoring activities.
• Ability to manage stakeholder relationships and drive performance improvements.

What you'll get in return

• Attractive benefits package with hybrid working arrangement.

• Opportunity to work with a dynamic team and lead impactful projects.

• Professional growth and development opportunities.

What you need to do now

Do not hesitate to apply now at Justine.Gonsalvez@hays.com.my or call me directly at +60358705004 if you have what it takes to take on this role! I will get in touch with you to share more about this opportunity if your profile fits the bill.