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Junior Customer Support Executive (Selangor)

A prominent technology solutions provider is seeking a Junior Customer Support Executive.
Your new company
With decades of experience in the global market, your new organisation has established a strong presence as a leading provider of innovative technology solutions. They specialise in high-quality products such as printers, projectors, and scanners, catering to both home and business needs. The company is committed to sustainability and continuously invests in research and development to offer advanced, efficient, and compact technologies. Their dedication to innovation and customer satisfaction has made them a trusted name in the industry, serving a diverse range of customers across various sectors.

Your new role
As a key member of the order processing team, you will manage the entire order cycle for local distribution across Peninsular and East Malaysia. You’ll coordinate with internal teams and external partners to ensure timely deliveries, handle high volumes of orders, resolve shipment issues, and provide updates to your B2B customers. Your focus will be on maintaining high customer satisfaction through efficient order processing and proactive problem resolution.

What you'll need to succeed
  • Experienced in managing the entire order cycle, ensuring accurate and timely processing of orders for local distribution across Peninsular and East Malaysia.
  • Well-versed in coordinating with internal teams and external partners to ensure smooth delivery operations and resolve shipment issues promptly.
  • Skilled in handling high volumes of orders, providing updates to customers, and maintaining high levels of customer satisfaction through proactive problem resolution.
  • Proficient in preparing and verifying shipping documents, closely tracking shipments to ensure a seamless order fulfilment process.
  • Capable of operating independently, demonstrating proactive problem-solving skills, and ensuring efficient order processing.
  • Strong communication skills in English.

Diversity
At Hays, we value diversity and are passionate about placing people in a role where they can flourish and succeed. We actively encourage people from diverse backgrounds to apply.

What you'll get in return
This opportunity will serve as an excellent platform to showcase regional knowledge and your ability to manage a fast-evolving business category in a world-leading organisation. Career advancement opportunities are coupled with a competitive remuneration package.

What you need to do now
If this is your next career move, click 'apply now' to submit your CV. *Please be advised only shortlisted candidates will be contacted.
If this job isn't quite right for you, forward this to someone who might fit the description, then contact us for a confidential discussion about your career!

Summary

Job Type
Permanent
Industry
Manufacturing & Production
Location
Malaysia
Specialism
Supply Chain
Ref:
1272977

Talk to a consultant

Talk to Vishnu Priya, the specialist consultant managing this position, located in Sunway
Corporate Suite 19-01 at Sunway Resort Hotel,, Persiaran Lagoon,

Telephone: 03-78906184

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