Your new company

Our client is currently looking for a driven and client-centric Account Manager. This role is all about managing and growing key client accounts, ensuring client satisfaction, and boosting revenue. Achieving success means taking a proactive stance on building relationships, strategic planning, and closely working with various departments to align client needs with company objectives. The perfect candidates are dynamic, client-focused professionals who flourish in fast-paced settings, excel in building relationships, and consistently deliver outstanding results.

Your new role

• Act as the primary contact for assigned clients.

• Build and maintain strong, long-term client relationships to ensure retention and loyalty.

• Quickly address and resolve client concerns, proactively mitigating potential risks.

• Develop customized account plans that align with client goals and company strategies.

• Identify opportunities for upselling and cross-selling to maximize revenue growth.

• Track and analyze account performance metrics to identify trends and areas for improvement.

• Recommend actionable strategies to optimize client performance and satisfaction.

• Stay updated on company product offerings and industry trends.

• Guide clients on effectively utilizing solutions.

• Collect and communicate client feedback to internal teams for product and service improvements.

• Work with cross-functional teams (e.g., Sales, IT, Marketing, Support) to ensure smooth client onboarding.

• Serve as the client's advocate within the organization to resolve issues and improve service delivery.

• Promptly and professionally address and resolve client concerns or complaints.

What you'll need to succeed

• Have ability to manage multiple accounts while maintaining personalized client engagement.

• Proficiency in CRM tools, project management platforms, and reporting software.

• Proven experience in Account Management or a similar role.

• Fluency in English; Additional languages such as Thai, Vietnamese, Mandarin or Khmer is a plus.

What you'll get in return

• Excellent Remuneration Package

• Regional Working Opportunities

• Supportive Working Environment

What you need to do now

Interested candidates fulfilling the above requirements may apply directly by clicking the link or calling Joshua She at +60 3-7890 6288. Alternatively, you can drop an email to Joshua.she@hays.com.my

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.